Prioritising patients’ well-being and satisfaction is at the centre of FEMAN CLINIC’s work. That is why FEMAN CLINIC regularly measures patients’ satisfaction via Net Promoter Score (NPS) Surveys.
FEMAN CLINIC chooses its contracted surgeons based on qualifications and experience. Additionally, FEMAN CLINIC determined criterias with the assistance of an independent medical committee to measure the contracted surgeons’ performance such as the consultation time spent with the patient, complication ratio, surgery result satisfaction. Based on these criterias, FEMAN CLINIC evaluates each and every contracted surgeon monthly and every six months. FEMAN CLINIC only continues to work with the surgeons whose performance is satisfactory.
English, German, Spanish, Dutch, French, Persion, Arabic and Russian speaking patient hosts to support the patients from the beginning to the end of their medical journeys. FEMAN CLINIC’s patients do not experience a language barrier and enjoy smooth communication when they are here in Turkey.
FEMAN CLINIC does not charge for the consultation or treatment plan
FEMAN CLINIC’s English and German-speaking in-house nurse will visit you at the hospital before you are discharged and at your hotel during your stay to change your dressing, to check on your vital signs (your blood pressure, temperature, pulse), to remove the drains, to help you shower, to assist you wearing your garment, to guide you post-op medicine usage, to explain you aftercare instructions, and to support you for all other needs. The nurse is also available 24/7 for the needs of the patients. FEMAN CLINIC is proud to be the one and only medical travel company in the industry offering this service.
Although complications or dissatisfaction may happen very rarely, in case it happens, FEMAN CLINIC always supports its patients for a free corrective surgery. FEMAN CLINIC seeks the opinion of two independent plastic surgeons and gets a second opinion from them on behalf of the patient. If free corrective surgery is needed, then FEMAN CLINIC advocates on behalf of its patients, so they can have their corrective surgery free of charge. Apart from this, FEMAN TRAVEL suggests medical travel insurance to ensure peace of mind for its patients.
FEMAN CLINIC guarantees that the patients are offered the best prices in the market. If you find the same treatment with the same doctor at a lower price somewhere else, we will match the price immediately and give you one-night free accommodation at our agreed hotels.
As a result of its patient-centric approach, FEMAN CLINIC offers all-inclusive packages to facilitate everything for its patients. So, the patients do not need to worry about “other details”. All-inclusive packages include accommodation at 4 or 5-star hotels, airport transfers with hybrid-electricity cars, multilingual patient hosts, consultation, check-ups, and medications.
